London Airport Shuttle

Why Should I Book With LONDON AIRPORT SHUTTLE ?

All Airport Transfer Companies are not the same !

At LONDON AIRPORT SHUTTLE we specialize in supplying our Clients with a VIP Service at very affordable rates. Also we have large vehicle fleets to choose from, to enable us to assist you better.

Are Your Charges Based On Per Person Or Per Group ?

All of the prices shown on our Website are per vehicle.   You may carry as many passengers as you like, and as much luggage that your chosen vehicle can legally carry.  Please contact us when you know the total number of passengers and amount of luggage and we will be able to advise you on the most suitable vehicle for your journey and the exact cost.

What Is The Seating And Luggage Capacity Of A VW Minibus ?

The VW Caravelle is the most suitable vehicle for a small party as it can carry up to 7 or 8 passengers plus 6 suitcases plus 6 items of hand luggage.  

What Is The Seating And Luggage Capacity Of The Other Vehicles ?

We have so many types of vehicles to offer our Clients, with their varied requirements, so it is simpler if you contact us with your precise number of passengers and luggage inventory and itinerary so that we can advise the perfect transportation for your journey. 

How Do I Know My Booking Is Confirmed

After you have placed your order, your booking will be confirmed to you by E-Mail.

How Do I Identify My Vehicle And Driver At The Airport/Port ?

Your driver will collect you from outside the Airport/Port Terminal Building.      You will need to call your designated driver on arrival at your pick-up location, on his Mobile Telephone which will be supplied to you, so that he can then drive to the Airport Terminal Building you are in and you will need to exit the Building to meet your vehicle and driver.

What If I Cannot Find My Driver ?

If you cannot see your driver, please do not leave the pick-up location before ringing us, as we will be able to assist you in finding him.  All of our drivers have Mobile Telephones. 

What If A Meet And Greet Service Is Required At A London Airport ?

We can arrange one of our Airport Marshals to "Meet and Greet" you or your Guests inside the Airport Terminal Building to escort them outside to where their vehicle and driver is going to collect them - an additional £20 charge is applicable.

What Happens If My Flight Is Delayed ?

We do not dispatch a driver until we have a confirmed landing / arrival time as we check your flight number with the airport to ensure that it is running to schedule.  Obviously we do not charge for flight delays.  

What Is Your Company's Policy On Waiting Time Charges At The Airport After My Flight Has Landed ?

There is no charge for the first ONE HOUR waiting time after the flight has landed, which you will agree is generous.      And in return please kindly do not expect your driver to be be waiting at the airport from the moment your flight lands !      We ask our drivers to aim to get to the Airport approximately 30 - 45 minutes after your Flight has landed in order to give you time to obtain your Baggage and to clear Customs and Immigration Formalities and to exit the Terminal Building.      Please do not forget to call your Driver when you are ready to exit the Airport Terminal Building.

If there is more than a ONE HOUR delay after your Flight has landed,   then any further waiting time will be charged per additional half hour (or part of half hour) but the first ONE HOUR WAIT IS STILL FREE and will not be charged for at any time.

Excess waiting time charges for your chosen type of vehicle (AFTER ONE HOUR'S FREE WAIT) will be supplied on request.

What Is Your Company's Policy On A "NO SHOW" At The Airport ?

If the driver has been waiting for one and half hours (90 minutes) after the flight has landed and the passengers HAVE FAILED TO CONTACT our Head Office or the Driver, then we have to assume the booking is a NO SHOW  and the driver will be ordered to proceed immediately to his next booking.

Please note in the rare event that a NO SHOW occurs, full payment for the booking is still payable to LONDON AIRPORT SHUTTLE by the person who placed the order, as no cancellation of the hire was received. 

What If I Have To Cancel My Booking After I Have Placed It ?

There is no charge for written hire cancellations that are received SEVEN DAYS before a booking or earlier. Cancellations received more than TWO DAYS before the day of the hire and within less than 7 DAYS notice are chargeable at 50% of the total charge. Cancellations received in less than TWO DAYS before the day of the hire are still chargeable at full price ie. no refund is possible.

Once I Am In The Car, What Is The Policy On Traffic Delays ?

Unlike London black taxis we do not charge for traffic delays on the way to your destination.

What Happens If I Want To Alter My Destination ?

Itinerary changes must be made before the day of the hire, as last minute alterations on the day will be impossible, as they will not fit our schedule to honour other confirmed Clients' bookings.

Also please note additional destinations/stops are always chargeable at varying rates according to their location, even if they are on route to your final destination.

Who Is Responsible For My Luggage ?

Please take full control of all your possessions as clearly we cannot accept liability for luggage at any time which is of course sensible, and normal practice for all car hire companies in the UK, since we do not know their value, and also it is so stipulated by all UK Insurance Companies

Please do not hesitate to contact us if you have any other questions.
 

 
Fast - Easy - Secure